From the course: Increasing Collaboration on Your Team
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Address inevitable conflict
From the course: Increasing Collaboration on Your Team
Address inevitable conflict
- Conflict is an inevitable part of both group development and collaborative work, so it's going to happen on your teams. Make sure they're prepared with an agreed upon process before issues arise. It's common for people to get in the habit of always taking their grievances to the leader instead of resolving things themselves. But you want to help the group establish a mature respectful process for handling friction and differences of opinion. For example, you might ask they have a one-on-one conversation using tools they learned during training for having difficult conversations. If that doesn't work, perhaps they have an open forum with the other team members weighing in on the issue. Usually those two methods will resolve most problems and you don't even have to get involved. But when conflict is more intense or the stakes are higher, you'll want a second layer to your conflict process. One that clarifies when and how…
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