Teams will run into conflict, and resolving issues promptly is crucial. In this video, learn how to enable your team to break down conflict themselves.
- Conflict is an inevitable part … of both group development and collaborative work, … so it's going to happen on your teams. … Make sure they're prepared with an agreed upon process … before issues arise. … It's common for people to get in the habit … of always taking their grievances to the leader … instead of resolving things themselves. … But you want to help the group … establish a mature respectful process … for handling friction and differences of opinion. … For example, you might ask … they have a one-on-one conversation … using tools they learned during training … for having difficult conversations. … If that doesn't work, perhaps they have an open forum … with the other team members weighing in on the issue. … Usually those two methods will resolve most problems … and you don't even have to get involved. … But when conflict is more intense or the stakes are higher, … you'll want a second layer to your conflict process. … One that clarifies when and how … they should bring the issues to you, the leader. …
This course was created by Madecraft. We are pleased to host this training in our library.
- Three types of teamwork
- Promoting psychological safety
- Developing skills
- Using games to foster collaboration
- Launching the collaboration project
Skill Level Intermediate
Managing Projects with Microsoft Teamswith Heather Severino1h 36m Intermediate
Leaders: Make Your Teams More Agile, Creative, and Unitedwith Big Think27m 49s Intermediate
1. Types of Teamwork
2. Psychological Safety
3. Develop Your Skills
4. Launching the Project
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