Active listening

- Dr. Stephen Covey said in his infamous book, … The Seven Habits of Highly Effective People, … to seek first to understand, then to be understood. … If civility is about showing … genuine care and respect for others, … what better way to show a person … you respect and value them than to listen? … Listening is defined as creating … and deepening relationships. … Hearing, on the other hand, is easy … and simply your ear's reaction to sound waves. … While hearing involves only your ears, … listening involves you entire body: … nodding your head, turning your shoulders toward the talker, … having good posture so you remain focused, … making eye contact, and more. … Listening truly involves your entire body. … And there are four steps. … The first is to be mindful … or ready to take in new information. … The second is to take in the message and give it meaning. … The third is to respond with the head nods, uh-huhs, … paraphrasing, and asking questions. … The fourth is to remember what was said, …