From the course: Leading Projects
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Action items and issue resolution
- As we execute projects, there are always surprises that come up. In this lesson we'll see how to track these issues and make sure that they're getting resolved so that you can keep your project moving forward smoothly. Most people that call the surprises that come up during a project, issues. But I think issue sounds too negative. So I prefer to call them action items. When I'm leading a project I make sure that every action item gets logged in a spreadsheet. There are seven things that I always want to know about every action item. And these need to be captured in the spreadsheet. What are we calling it? How can we describe it? Who identified it? When was it identified? Who's going to do something about it? What are they going to do? And when will it be done? This is the approach that H+ Sport is using in their project, too. And guess what? The team just ran into an action item. One of the fork trucks…
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