Acknowledge before you advocate

- Then, I've got to learn some just some key skills, like inquiry. How do I ask questions? How do I listen? How do I acknowledge acknowledgement? How do I acknowledge what I hear? It's not just I'm listening. I'm also showing you that I heard what you said. And then how do I advocate? 'Cause I get a turn here too. Here's how I see it. You don't see it my way. This is what I see. That's advocacy. - Mm hmm. - And when everybody gets a chance to be heard, then all the information's out there on the table, you can begin to sort through it and solve things. Basically, I'm in the book and in my work across the board. I like to help people move from a a mindset of how do I be right? How do I look good here? How do I make myself right to a mindset of what can I learn here? So from a message delivery to a learning conversation from a difficult conversation to a learning conversation. When we can enter a…