From the course: Executive Leadership
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Accountability
- I was asked to work with an organization whose CFO had his assistant walk around the building in the morning and take attendance on his direct reports, senior executives. One day, the CFO sent them an email. I'm not a clock watcher, but several people aren't here. They weren't in their offices because they were all in a conference room already working together on important issues. The assistant hadn't checked the conference room. That fast, the CFO sunk his credibility and lost trust with his entire team. Too often, accountability is used as a crude control technique. A blunt instrument that implies, you better do this, or else. Wrong. Accountability is about progress on your shared purpose. It should be invigorating, satisfying, and a source of pride. Here's how to ensure accountability that gets the results you really want. First, focus on achieving results, not controlling people. Follow through discussions and check ins shouldn't be about keeping people in line, but rather the…
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