From the course: Business Etiquette: Phone, Email, and Text (2015)
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Understanding when and what to say during a phone call
From the course: Business Etiquette: Phone, Email, and Text (2015)
Understanding when and what to say during a phone call
- As with all communication styles, there are a number of dos and don'ts with phone etiquette that will set the tone for your future conversations. Each country and region has a different etiquette style, but here are some of the basics within the United States. Knowing these standards will help you show respect and professionalism for the person on the other end of the line. When making or answering a call, make sure you're in an appropriate place to talk on the phone. With cellphones available wherever we are, common etiquette to those around you is just as important as how you treat the caller on the other end of the line. Places such as bookstores, restaurants, coffee shops, public bathrooms, in line with other people or in places where other people go to work, relax, or concentrate are inappropriate for phone calls. It's best to silent your phone or set it to vibrate in these locations to respect the people around you. If you need to take a call, quickly and quietly excuse…
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Understanding common etiquette practices during a phone call4m 9s
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Understanding common etiquette practices when leaving a voicemail message4m 39s
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Understanding etiquette and best practices with your voicemail greeting4m 12s
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Understanding when and what to say during a phone call4m 3s
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