- Much like the etiquette of leaving a proper…voicemail message,…how you record your own greeting in your voicemail system…can greatly influence your business image.…Your voicemail greeting is a direct reflection of you…and it may be the first impression your clients receive.…There have been many times when business has been…won or lost based simply on a voicemail greeting.…For example how do you think this greeting…makes the caller feel?…- Thank you for calling Two Trees Olive Oil.…We are not able to take your call right now…but your call is important to us.…
Did you know you can communicate with us online?…You can find us on the web at twotreesoliveoil.com.…Please listen carefully because…our menu options have changed.…To speak to our Marketing Department, press one.…To speak to our Finance Department, press two.…To speak to our Legal Department, press three.…To speak to our Retail Department, press four.…To leave a general voicemail, press five.…Thank you and have a good day.…- This message leaves the caller with a very cold,…
Next up is text etiquette, including what and what not to say in a text message. Suzanna then looks at common business communications like letters, requests for payment, and thank-yous, and how to make action items communicate the right level of urgency.
Finally, the course covers phone etiquette, including proper greetings, voicemails, out-of-office messages, and essential phone behavior.
- Understanding subject, greeting, and signature etiquette
- Using CC, BCC, and Reply All
- Text messaging etiquette
- Writing business letters
- Leaving voicemail
- Understanding what to say over the phone