Join Suzanna Kaye for an in-depth discussion in this video Understanding common etiquette practices in subjects, greetings, and signatures, part of Business Etiquette: Phone, Email, and Text.
- The subject, greeting, and signature of your e-mail…are what set the tone for your entire message.…This is an example of an e-mail…sent to a new, perspective client.…What do you think could be improved…within this subject line?…In this example, the subject line Great Opportunity…tells very little about what information is in the e-mail.…In order to help Jane find the e-mail…again later if she needs it,…a better subject line may be:…Free Class: How to Organize Your Home Office…March 6.…Sometimes you might want to reply to an e-mail…with information that either…adds a new element to the conversation…or is a completely separate topic.…
The reply subject automatically shows…RE in the original subject.…If your content no longer suits that subject,…change it to reflect this new message…or send a new e-mail instead.…It's not helpful to the receiver…to have a listing of e-mails like this…when not all of them are really talking…about last Monday's meeting.…For example, if one of these e-mails…discussed a special report for Tuesday's meeting,…
Next up is text etiquette, including what and what not to say in a text message. Suzanna then looks at common business communications like letters, requests for payment, and thank-yous, and how to make action items communicate the right level of urgency.
Finally, the course covers phone etiquette, including proper greetings, voicemails, out-of-office messages, and essential phone behavior.
- Understanding subject, greeting, and signature etiquette
- Using CC, BCC, and Reply All
- Text messaging etiquette
- Writing business letters
- Leaving voicemail
- Understanding what to say over the phone