From the course: Business Etiquette: Phone, Email, and Text (2015)
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Understanding common etiquette practices during a phone call
From the course: Business Etiquette: Phone, Email, and Text (2015)
Understanding common etiquette practices during a phone call
- Most of us have experienced the bad feeling that comes with a poorly conducted phone call. Unlike the written communication forms, phone has the added elements of tone of voice, background noise and wait times. To ensure your calls convey the right message, here are some of the basic etiquette practices to know. On the phone, the first message your caller receives comes from your tone of voice. This occurs the second you answer the call. For example, what does this greeting convey? - Thank you for calling Two Trees Olive Oil. This is Nancy. How can I help you? - The tone of voice Nancy used when she answered this call may give the impression that the caller is interrupting her from something more important, annoying her or the call's otherwise unwanted. She spoke very quickly and her voice stayed in a lower register with little variation. So how could we fix this to make the caller feel more welcome? First, when you answer a call, before picking up the phone, pause, take a breathe…
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Understanding common etiquette practices during a phone call4m 9s
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Understanding common etiquette practices when leaving a voicemail message4m 39s
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Understanding etiquette and best practices with your voicemail greeting4m 12s
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Understanding when and what to say during a phone call4m 3s
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