From the course: Business Etiquette: Phone, Email, and Text (2015)

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Understanding auto-responder emails and receipt acknowledgments

Understanding auto-responder emails and receipt acknowledgments

From the course: Business Etiquette: Phone, Email, and Text (2015)

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Understanding auto-responder emails and receipt acknowledgments

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- Sometimes you may be in a situation where it's not possible to reply to an email within the preferred 24 hours. In these situations, an autoresponder or receipt acknowledgement may be a helpful tool. Knowing how to use these effectively is important to send the right message. Autoresponses are messages set to go out automatically as a reply to any new message that arrives. You can usually set this up within your email settings. One note about setting up your autoresponder: choose the option to limit the reply to one per email address if it's available. This means if you receive more than one email from the same address, they won't get another autoresponse. This is helpful especially if you receive messages from any email addresses that are not monitored, such as newsletters. An autoresponse email should have most of the same elements as any other email. Here's an example. How could we make this better? In an autoresponse email, it's helpful to list the actual dates you will be away…

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