- Sometimes you may be in a situation where…it's not possible to reply to an email…within the preferred 24 hours.…In these situations, an autoresponder…or receipt acknowledgement may be a helpful tool.…Knowing how to use these effectively…is important to send the right message.…Autoresponses are messages set to go out automatically…as a reply to any new message that arrives.…You can usually set this up within your email settings.…One note about setting up your autoresponder:…choose the option to limit the reply…to one per email address if it's available.…
This means if you receive more than one email…from the same address, they won't get another autoresponse.…This is helpful especially if you receive messages…from any email addresses that are not monitored,…such as newsletters.…An autoresponse email should have most…of the same elements as any other email.…Here's an example.…How could we make this better?…In an autoresponse email, it's helpful to…list the actual dates you will be away from email.…Instead of saying you will be away this week,…
Next up is text etiquette, including what and what not to say in a text message. Suzanna then looks at common business communications like letters, requests for payment, and thank-yous, and how to make action items communicate the right level of urgency.
Finally, the course covers phone etiquette, including proper greetings, voicemails, out-of-office messages, and essential phone behavior.
- Understanding subject, greeting, and signature etiquette
- Using CC, BCC, and Reply All
- Text messaging etiquette
- Writing business letters
- Leaving voicemail
- Understanding what to say over the phone