From the course: Time Management for Managers
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Manage response expectations
From the course: Time Management for Managers
Manage response expectations
- The 18th century poet Alexander Pope once wrote, "Blessed is the man who expects nothing, "for he shall never be disappointed." In our modern workplace certainly we need to expect a little bit more than nothing. However, let me suggest a slight alteration to this phrase. "Blessed is the manager who sets reasonable expectations, "for they shall never be disappointed." Issues and conflict between people in today's workplace often come from a lack of clear expectations. Many companies are addicted to what I call the Culture of Now. It's the idea that if I ask a question I expect the answer now! And if you don't respond to the email I sent now, then I'm going to send you a text message now. And if you don't respond to that text message, then I'm going to call you now, and so on and so on. This creates a lot of switches in attention and huge gaps in efficiency. Instead I suggest that companies move to a Culture of When. This means that you will respond to all questions, and this is when…
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