Explore tips for managing response expectations from those you work with. In this video, Dave Crenshaw gives tips for switching from a culture of now to a culture of when. His gives advice for creating team expectations for face-to-face meetings, phones calls, texts, and email.
- The 18th century poet Alexander Pope once wrote,…"Blessed is the man who expects nothing,…"for he shall never be disappointed."…In our modern workplace certainly we need to expect…a little bit more than nothing.…However, let me suggest a slight alteration to this phrase.…"Blessed is the manager who sets reasonable expectations,…"for they shall never be disappointed."…Issues and conflict between people in today's workplace…often come from a lack of clear expectations.…
Many companies are addicted to what I call…the Culture of Now.…It's the idea that if I ask a question…I expect the answer now!…And if you don't respond to the email I sent now,…then I'm going to send you a text message now.…And if you don't respond to that text message,…then I'm going to call you now, and so on and so on.…This creates a lot of switches in attention…and huge gaps in efficiency.…Instead I suggest that companies move to a Culture of When.…This means that you will respond to all questions,…and this is when you're going to do it.…
You do it in an orderly manner.…
In this course, best-selling author Dave Crenshaw offers managers at all levels practical strategies for efficient time management. Dave covers time management best practices for managing people, including delegating tasks, managing expectations, and establishing productive one-on-one meetings. He also provides helpful tips for managing projects, including how to coordinate multiple projects, allocate scarce resources, hold a team accountable to deadlines, and communicate deadline changes when necessary. Additionally, Dave covers how to manage priorities, including using your calendar as a prioritization tool, keeping your meetings action-focused, and shifting priorities when the need arises.
Lynda.com is a PMI Registered Education Provider. This course qualifies for professional development units (PDUs). To view the activity and PDU details for this course, click here.
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- Delegating effectively
- Establishing 1:1 meetings
- Managing expectations
- Focusing on people
- Setting a good example
- Training others
- Coordinating multiple projects
- Allocating resources
- Holding others accountable to deadlines
- Communicating changes
- Prioritizing tasks
- Managing your calendar
- Keep meetings action-focused