How can customers more easily do business with you? What can you eliminate from any given document? From HR, to marketing, to IT, Lisa Bodell’s 10 questions show you where to simplify.
- One of my go-to stories for simplification…is about Steve Jobs at Apple.…Jobs was known for being focused and highly productive,…despite encountering thousands of distractions every day.…To encourage his senior leaders to follow this mindset,…Jobs would ask them a simple question:…how many times did you say no today?…It's a wise question,…because if we're saying no to irrelevant things every day,…we're on the path to simplification.…And one way to stay on path is by identifying opportunities…to simplify our daily work.…
To accomplish this,…my team works with our clients to answer a set of questions…that determines whether or not…tasks or processes have been simplified as much as possible.…And to help us remember what makes something simplified,…my team and I use a funny acronym:…MURA, which stands for Minimal…Understandable, Repeatable, and Accessible.…To find out if everything on your to-do list…is as minimal as possible, ask,…if I could limit the work I provide…to other functions or teams,…what activity would I like to stop doing immediately?…
Lisa begins with a quick diagnostic exercise to identify areas of complexity in your workday. Next, she explains how to get simplification started, like auditing how your team spends time and pinpointing redundancies and time-wasting activities. Finally, Lisa provides actionable steps for simplifying everyday work like email, meetings, business processes, decision-making, and more.
- Identifying unnecessary complexity
- Auditing your workday
- Establishing productive habits
- Simplifying emails and meetings
- Streamlining decision-making