Leaders love the idea of discretionary effort because it increases productivity and profit with minimal additional cost. Managing employee engagement and the discretionary effort it generates is a balancing act. In this video, Don Phin gives you three steps you can take to engage employees towards that discretionary effort, and make yourself more valuable as a result.
- When leaders talk about engagement,…they do so mainly because they want employees…to produce that magic pixie dust…called discretionary effort.…Discretionary effort is the difference between…have to do and want to do.…It's about going above and beyond what's included…in the job description.…Leaders love the idea of discretionary effort…because it increases productivity and profits…with minimal additional cost.…But the type of effort that's encouraged…at one company might not be the same as another.…
When I use the term discretionary effort,…what thoughts come to mind?…Putting in long hours every week?…Skipping lunch?…Checking e-mails all weekend and on vacations?…Well what do you think of showing patience…with a difficult customer,…helping a struggling team member,…working overtime without being asked,…sharing a cost savings idea,…or treating a busy boss to a take-out lunch?…When we talk about discretionary effort,…we have to make sure it's in alignment…with the company culture and values.…
And while discretionary effort is generally a good thing,…
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- Exercising discretionary effort
- Attracting engaged employees
- Assessing the fit of employees
- Making onboarding more engaging
- Learning from new employees
- Provide opportunities for career growth
- Clarifying objectives
- Measuring engagement using surveys
- Being present for employees
- Driving engagement with fun