From the course: Customer Service at Your First Retail Job
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The three things customers want from you
From the course: Customer Service at Your First Retail Job
The three things customers want from you
- There's a lot to learn at your first retail job: how to use the cash register, learning the products, learning the procedures, and of course how to treat customers. It can be overwhelming, but it doesn't have to be. Remember, your customers are people just like you. How do you want to be treated when you go into a retail store? Keep that in mind when you're serving your customers. In the end, your customers only want three things from you when you're serving them. That's right, just three. You may be thinking, David, my customers want a million things. It's only three. I'll prove it to you. The first thing all your customers want from you is to be heard. Make sure that when you communicate with your customers, you listen intently to what they're saying, whether it's a request, a desire, or even a complaint. The first step to delivering an excellent customer experience is to listen. Don't worry about formulating a response at first. Simply listen. Next, your customers want to feel…
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