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The solution: The four keys

The solution: The four keys: Delivering Bad News to a Customer
The solution: The four keys: Delivering Bad News to a Customer

In this video, learn four keys for delivering bad news to a customer using the same strategy that doctors use when they deliver bad news to patients. Learn to break bad news with less personal anxiety and less backlash from the customer.

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Skill Level Beginner
48m 13s
Duration
7,636
Views
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Skills covered in this course
Business Business Skills

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