Join Christopher Matthew Spencer for an in-depth discussion in this video A sample phone call for consumer sales, part of Sales Skills Fundamentals.
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I'll be working with Lance again on a business to consumer cold call.…In this call I'll be offering him family and pet portrait services, something…that a lot of people buy at one point or another.…Something that I'd like to mention about sales is that it's always ideal to work…in a field where you have a large potential audience.…Lance, and I haven't scripted this, so it's going to be very spontaneous.…
(Lance: Hello?) Hi, is this Lance Smith?…(Lance: Yes, this is Mr. Smith.)…Mr. Smith, this is Christopher from Spencer's Portrait services.…We are right here in the mall, and I wanted to give you a call to talk to you a…little bit about my business. Is this is a good time to talk you to?…(Lance: Sure, I have a couple of minutes.)…Okay, well, we've been taking photographs of families, their loved ones and their…pets for 20 years now, and I noticed you weren't a customer, and I wanted to have a…chance to earn your business.…Have you ever considered taking family portraits?…(Lance: You know, it's something that we'd probably look into doing, but we haven't done so far, so.)…
AuthorChristopher Matthew Spencer
This course also covers the basics of connecting with prospective clients, making convincing presentations, understanding and maximizing the sales cycle, measuring sales abilities, and practicing sales skills in role-playing scenarios.
- Becoming acclimated to selling
- Understanding common sales terminology
- Honing communication skills
- Conveying passion and thoughts
- Listening actively
- Winning the confidence of others
- Asking for referrals
- Making cold calls
- Setting realistic sales targets and achieving them
- Keeping good sales records
Skill Level Appropriate for all
1. Onboarding in Your First Sales Job
2. Communication Skills in Sales
3. Prospecting and Qualifying
4. Completing the Sales Cycle
5. Measuring and Assessing Your Progress
Acting on your metrics2m 15s
6. Let's Practice
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