In this video, instructor Bob McGannon discusses the roles of a consultant, along with the need for engaging in those roles to help a consultant succeed. These are contrasted with the job a consultant may be obliged to fulfill as part of a contract with the client.
- I want to go to work and just be myself,…even when working as a consultant.…However, the consulting environment…frequently requires us to take on different personalities…while accomplishing our tasks.…I call these different personalities roles.…Roles can change from one consulting assignment to another,…from one stakeholder to another,…and from time to time during your consulting engagement.…So let's go over some of the most common roles…you'll need to play.…
Technical expert is the most common role…you'll need to play.…You need to know your stuff…and how to successfully apply your technical expertise…to the client's environment.…You may need significant managerial skills…to deliver on your objectives,…ensuring they're implemented in a pragmatic way.…This may require you to take on a role…alongside your client's management team…and assist with managing people and processes…to get the appropriate outcomes.…The team leader role focuses on the people…who will support and maintain the products you produce.…
You need to lead them so they understand the rationale,…
- Identify the critical requirements needed to become a successful consultant.
- Review the roles a consultant can fulfill to increase their success when dealing with clients.
- Recognize approaches for assessing your success level with a client before you've received a formal evaluation.
- Explore how to switch between consulting roles without confusing or aggravating your client.
- Review the change management conditions that must be in place to successfully deploy your consulting solutions.
- Identify the actions that maximize your chances for future work with a client.