The resolution roadmap


show more The resolution roadmap provides you with in-depth training on Business. Taught by Lisa Gates as part of the Conflict Resolution Fundamentals show less
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The resolution roadmap

Up to this point, we've focused on the social psychology of conflict and communication. The purpose was to turn up your self-awareness and increase your capacity to understand yourself and others. Now we are going to focus on strategies and solutions. I'll start by introducing you to the six-step resolution roadmap. This is a set of practices for building your conflict resolution muscles in any situation. So here's the roadmap: identifying the issues, building trust, asking diagnostic questions, reframing strategies, brainstorming, and getting to agreement.

We'll go in deep on each practice. But first, here are two things to do right now to get you ready. We often don't like in others what we don't want to see in ourselves. So take a minute to open your resolution roadmap worksheet from your exercise files. Write down five of your own behaviors that you would like to change, especially when you see that behavior in others. These are your triggers. Go ahead, hit the Pause but...

The resolution roadmap
Video duration: 3m 13s 48m 50s Beginner

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The resolution roadmap provides you with in-depth training on Business. Taught by Lisa Gates as part of the Conflict Resolution Fundamentals

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Business
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