From the course: Customer Service in the Field (2017)
Join today to access over 22,600 courses taught by industry experts or purchase this course individually.
The power of first impressions
From the course: Customer Service in the Field (2017)
The power of first impressions
- People decide, within a shockingly short period of time, whether they believe you're on their side or if you're working against them. Sometimes, people walk into a business already assuming you're against them. Think, for example, if you walked onto a used car lot on the seedy side of town. Weary of the stereotypical car salesman, you've already got your guard up. In your mind, it's you against them. But if the roles were reversed, and you happened to be an upstanding professional selling cars in that lot, you have to know upfront that people are already assuming you're not on their side, and you have to act and adjust accordingly. That's why first impressions are important. Now, you may have already heard about the power of first impressions, but I want to challenge you to think of it in a different light. Since people decide quickly whether you're for them or against them, there's a great opportunity to leverage the first impression in order to frame the relationship with your…
Download courses and learn on the go
Watch courses on your mobile device without an internet connection. Download courses using your iOS or Android LinkedIn Learning app.