The outer circle: Projecting verbal credibility


show more The outer circle: Projecting verbal credibility provides you with in-depth training on Business. Taught by Brenda Bailey-Hughes as part of the Building Trust show less
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The outer circle: Projecting verbal credibility

We know non-verbal messages effect our credibility. But what about the words themselves? Do people also craft opinions about us in those first few seconds based on words we use? You bet. Let's watch again as Preston and Samantha and Dan continue their meeting. See if you can identify verbal busters and boosters. >> so, you know, you guys might think this sounds kind of stupid. But, you know, what I was thinking might explain what's going on is the the, the, the prelaunch campaign that marketing did, you know? >> The marketing campaign is unlikely to have caused the increased call volume.

The campaign only ran on the west coast and the highest call volume, which is 89% to be exact, came from the mid-west region. Ed, who's headed up five successful launches now said that the volume is unrelated to the campaign. But I'm, I'm curious, what are your reasons for associating the increased call volume with the campaign? >> yeah. Well, you know I, I get what you guys are sayi...

The outer circle: Projecting verbal credibility
Video duration: 6m 45s 1h 0m Intermediate

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The outer circle: Projecting verbal credibility provides you with in-depth training on Business. Taught by Brenda Bailey-Hughes as part of the Building Trust

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Business
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