The Middle Circle: How to Build Trust in Work Relationships


show more The middle circle: Building trust in work relationships provides you with in-depth training on Business. Taught by Brenda Bailey-Hughes as part of the Building Trust show less
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The middle circle: Building trust in work relationships

We can take the five predictors of trust and create this abbreviated formula to apply the big five every day. Competence plus relationship divided by self interest. Our trust formula begins with competence which includes reliability. People need to know that we're experts, that we're skilled, that we know what we're doing and we're reliable enough to actually do what we know how to do. But, even in the workplace, expertise alone is not enough.

People need to like you. They will find it easier to trust you if they like you. And they'll be able to like you if you are open and honest and friendly and consistent in what you say and do. I had a surly old colleague once who used to say, I don't care if people like me as long as they respect me. Well, sadly for him, the two are not mutually exclusive. And finally, we divide the sum of our competence and likability by self-interest. The more self-interested someone is the more trust they lose.

You've probably known people who would ...

The middle circle: Building trust in work relationships
Video duration: 6m 23s 1h 0m Intermediate

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The middle circle: Building trust in work relationships provides you with in-depth training on Business. Taught by Brenda Bailey-Hughes as part of the Building Trust

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