Be intentional in your employee experience design

- When you are looking at the four main buckets…of employee experience and you're trying…to create one that matters…and to really boost up your employee sat to equal to…and/or drive increased customer sat, be intentional.…Be intentional.…I can define that, underline it more.…Be intentional.…And the reason being is that, as you define things,…as you design them, from courting and attracting…to onboarding, to the transition moments that matter,…and to the eventual offboarding,…if we only focus on the front end of the process,…you give me a false sense of love and respect and care.…

And then, when the matters, you know,…when it really matters.…When those moments occur that I'm more anxious…about my success as an employee…and I don't feel that love and respect coming at me.…I don't feel the push of resources around me.…I don't have those resources to pull from…and no one's listening.…Then my engagement goes down, my trust goes down…and my intent to stay decreases.…So we don't have the privilege,…nor should we take for granted,…