Join Haydn Thomas for an in-depth discussion in this video The importance of confidentiality, part of Insights from a Business Analyst.
Suited Man: I take confidentiality extremely seriously. The reason is that organizations use projects as a way to affect change. A lot of time is that, and especially with publicly listed companies, if information actually gets out to market about the new things that you're creating, or the new products, or you're changing something within the organization, it can actually have a financial impact. More importantly there's one thing that most people realize is that change isn't necessarily good in their eyes. They'll always see the negative side of change first.
So, the thing is as business handlers, you're going to have to have access and go and seek information that may not be readily available. So, this is where we need to be mindful of taking that information, storing it in such a way in our heads to understand the importance and relevance of it, and how it fits in the overall context of what we're trying to do. In other words, we're talking generalizations, when we're talking with stakeholders, or with other people within or outside the organization. But always take confidentiality as important, because you really don't know where that information is going to end up.
So, this is where I come back to the point, is that you should really be emphasizing the power of a business analyst is in the way of you asking questions to elicit that information, but always take that information as a trusted element between you and the person who provided it. If you ever need to share that, always go back and ask if this is okay to be able to share this information. If not, you can get yourself into a lot of trouble, and it's not worth killing your profession, or more importantly, your position because of the fact that you didn't go out of the way to ask the right questions.