This course provides an excellent introduction to customer-focused strategies, emphasizing the importance of prioritizing customer interests and exceeding expectations for retention. It highlights the evolving role of the customer success manager in bridging the gap for companies not yet fully customer-centric. While the course effectively addresses individual and company responsibilities, it could further explore the necessity and value of this emerging role. Overall, it offers valuable insights into navigating the changing landscape of customer satisfaction."
Sales: Customer Success
With Robbie Kellman Baxter
Liked by 4,349 users
Duration: 58m
Skill level: Intermediate
Released: 10/4/2017
Course details
Customer success is a new field that goes beyond the more traditional sales, marketing, and customer support. Teams are being created to manage the customer life cycle and drive adoption, renewals, upselling, and advocacy. Customer success is one of the hottest B2B trends since the advent of the subscription business model. This course goes over the key components of customer success, or CS, including how CS fits into SaaS, membership, and service-oriented models—businesses that depend on long-term relationships to maximize customer lifetime value. Learn how it's different from customer support, what makes a successful CS sales professional and CS leader, and how to align CS with the larger organization.
Skills you’ll gain
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Showcase on your LinkedIn profile under “Licenses and Certificate” section
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Meet the instructor
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OGIMO EMMANUEL
OGIMO EMMANUEL
Customer Support | Virtual assistant| Appointment Setter| Data Entry specialist
Contents
What’s included
- Test your knowledge 4 quizzes
- Learn on the go Access on tablet and phone
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