The highest level of leadership

- What's the highest level of leadership,…the greatest impact you can have?…Let's explore the answer to that question here.…For several years, I facilitated workshops…for a financial services company.…The training occurred annually over the course of a week…for new managers they were bringing in…and this gave me a view into the organization…that was like time-lapse photography.…The vice president of customer service, in the early years,…was charismatic, with a big personality.…The organization produced great results…and he was highly regarded as an effective leader.…

But when he left for another opportunity,…the organization struggled.…Eventually, a new VP of customer service found her footing.…She had a quiet, very understated leadership style,…but I could see strength in the organization…begin to return.…She, too, eventually moved to a different position,…but the organization's successes continued.…The first VP was an effective leader.…He set clear goals, created an engaged environment,…and enabled the team to achieve high levels of performance.…