From the course: Organization Design
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The five milestones
Jay Galbraith's star model gives us a holistic view of the elements in an organization to align. But if the star model is the what, then we also need a how. Designing organizations is complex and challenging work, encompassing many decisions. To do it well, you need a process, preferably one that is holistic, inclusive and rigorous. The five milestone organization design process meets this test, and is a useful way to go about organization design work. In milestone one, business case and discovery, determine what problem you're trying to solve, the organizational implications of the strategy, and the gap between where you are and where you're trying to get to. Milestones two and three, strategic grouping and integration, are often worked out together. Choose a basic structure that supports the strategy and then design the points of linkage across boundaries. This is where you focus on the design in organization design. You will find that this is the place to involve a broad group of…
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