Join Haydn Thomas for an in-depth discussion in this video On favorite projects, part of Insights from a Business Analyst.
One of my favorite projects, and the one I'm probably most proud of, was when I was working with an organization where it was taking 28 days for the process to actually go from the time someone requested something to the time it was physically delivered. The best part about that is that I got to use my entire business analyst toolkit. This is where I went and analyzed processes, I started engaging stakeholders, external supplies and vendors, and found ways of trying to identify where those inefficiencies were actually being.
I even got to the stage where I was being intelligently disobedient where by I actually went back to one of our vendors and said "No, we're not using your process, "you now need to comply with this." And that actually saved nine days alone. So by being able to make sure I knew what the expected result and outcome was, and that was to be able to try and make this process as efficient as possible, I actually took a 28 day process and turned it down to a three day process. Now, that helped the organization in so many different ways in regards to the increase of sales, reputation, and then all of a sudden the word got out in the market that this organization could actually turn around something in three days rather than 28 days.
And when you're starting up a business, those differences in 25 days makes a significant difference in ultimately getting you up and running.
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Insights from a Business Analyst
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