Have you ever dealt with an employee who showed their disengagement? Are you dealing with anyone like that now? When we deal with the disengaged we are often dealing with employees who have adopted a victim mentality about their work experience. The answer to helping these people will not be found logically. In this video Don Phin shares three words: coax, encourage, and inspire. Learn how to help move emotional victims from disengagement to engagement.
- [Instructor] Have you ever dealt with an employee you…you knew was disengaged from their work?…Are you dealing with anyone like that now?…There's a lot of disengagement out there.…According to Gallop, roughly two thirds of all employees…are disengaged.…I want to give you three very powerful words that can help…you support someone on the journey from disengagement…to engagement.…The first word is Coax, this is where we ask the person…to take one safe step and see how it feels.…
Think of coaxing as that first safe step on a journey…of a thousand steps to success.…If an employee is resistant to some type of change effort,…you can say, let's just try this as a first safe step,…and see how that feels.…You'll get very little resistance because you've told them…it's safe, and you've given them and emotional out.…You're not asking them to leap into engagement.…You're just asking them for one safe step.…
One of the best forms of coaxing is education, or training.…A very safe first step.…The next word is Encourage.…A master of encouragement is someone who makes people…
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- Exercising discretionary effort
- Attracting engaged employees
- Assessing the fit of employees
- Making onboarding more engaging
- Learning from new employees
- Provide opportunities for career growth
- Clarifying objectives
- Measuring engagement using surveys
- Being present for employees
- Driving engagement with fun