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The customer service process

The customer service process: Quality Standards in Customer Service [2016]
The customer service process: Quality Standards in Customer Service [2016]

Explore the customer service process, or system of causes, and understand the many components that are part of it. See why much of the leverage in quality improvement is at the process level, and identify examples of working systemwide—for example, through training, tools, information management, and more.

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Skill Level Intermediate
1h 4m
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Skills covered in this course
Business Business Skills Marketing Leadership

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