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The customer service process

The customer service process: Quality Standards in Customer Service
The customer service process: Quality Standards in Customer Service

Explore the customer service process, or system of causes, and understand the many components that are part of it. See why much of the leverage in quality improvement is at the process level, and identify examples of working systemwide—for example, through training, tools, information management, and more.

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Skill Level Intermediate
1h 4m
Duration
126,646
Views
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Skills covered in this course
Business Business Skills Leadership

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