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The contact center's emerging role

The contact center's emerging role: Managing a Customer Contact Center
The contact center's emerging role: Managing a Customer Contact Center

Consider the major trends that are shaping contact centers: more channels, higher levels of complexity, and greater strategic value. Plan ways to leverage these developments now to set your organization up for maximum success.

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Skill Level Intermediate
1h 31m
Duration
26,252
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Skills covered in this course
Business Management

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