The consultant is a temporary worker, with a prescribed contract and start and end dates. They are expected to provide specific expertise and/or specific deliverables. This video discusses how relationships with clients can vary, and are typically defined in a contract, but, in practice, can vary as the consulting engagement progresses.
- It's a bird, no, it's a plane, no!…It's a consultant, okay.…Maybe we aren't exactly Superman,…but good consultants do perform heroic deeds,…and you could be that heroic consultant…if you understand your job.…There are four primary considerations…to fulfilling your job as a consultant.…The first is your contract.…Your contract should define what your responsibilities…will be, what responsibilities…your client will fulfill, the deliverables…you'll produce, and how you'll be supervised.…
However, due to your client's lack of expertise,…your contract may not be complete.…Good consultants examine their contract closely…and create a summary, which outlines…the four contract components, and fill in the blanks…with recommendations if pieces are missing or are unclear.…After obtaining an agreement on your contract,…you need to determine your customer's needs.…Sometimes, a client will define their issue…in terms of what they believe is the solution,…but that's not always correct.…
While the contract will give you some clues,…
- Identify the critical requirements needed to become a successful consultant.
- Review the roles a consultant can fulfill to increase their success when dealing with clients.
- Recognize approaches for assessing your success level with a client before you've received a formal evaluation.
- Explore how to switch between consulting roles without confusing or aggravating your client.
- Review the change management conditions that must be in place to successfully deploy your consulting solutions.
- Identify the actions that maximize your chances for future work with a client.