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Be clear and unequivocal

Be clear and unequivocal: Delivering Bad News to a Customer
Be clear and unequivocal: Delivering Bad News to a Customer

There are four keys that doctors successfully use when they have to deliver bad news. In this video, learn about the first of the four keys to delivering bad news to customers. Learn that it's best to deliver the bad news outright and assertively—without sugarcoating and without being vague. It's easier for customers to accept the bad news when it's delivered clearly. See some examples of how to be clear and direct.

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Skill Level Beginner
48m 13s
Duration
82,790
Views
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Skills covered in this course
Business Business Skills

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