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The case for effective service metrics

The case for effective service metrics: Service Metrics for Customer Service
The case for effective service metrics: Service Metrics for Customer Service

Learn about the key reasons effective service metrics are so important, including fast-evolving customer expectations, the publicity impact of customer experiences, the influence of metrics on behavior, and the need to invest time and resources wisely. Gain insight into how your metrics might need to change to better support services and innovation.

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Skill Level Intermediate
1h 15m
Duration
16,353
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Skills covered in this course
Business Business Skills

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