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The brand book

The brand book: Customer Service: Writing for Social Media
The brand book: Customer Service: Writing for Social Media

In this video, learn why you should write to customers in your company's brand voice, rather than the more casual voice you may use in other channels. Discover how to use your company's brand book to define your social customer care voice.

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Skill Level Beginner
1h 2m
Duration
11,856
Views
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Skills covered in this course
Business Business Skills

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