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The ahs and ows

The ahs and ows: Thomas A. Stewart and Patricia O'Connell on Designing and Delivering Great Customer Experience
The ahs and ows: Thomas A. Stewart and Patricia O'Connell on Designing and Delivering Great Customer Experience

Customers have multiple touchpoints in their service journey. Tom and Patricia show how each touchpoint can be a pain point—or it can be a chance to please your customer and strengthen your brand and bond.

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Skill Level Beginner
31m 20s
Duration
10,202
Views
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Skills covered in this course
Business Business Skills

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