Wrapping up

- So in this course,…I've covered what assertiveness is…and a whole lot of techniques that you can use…including my four step process.…Going up from the one-off to the habit.…I notice, I interpret, am I right?…Detachment and commenting on the process.…The next step for you now is to try some of these out.…Maybe pick your most difficult work colleague…and make a plan for how you're going to use this…new material to handle that person better.…And I'd be delighted if you wanted to keep in touch with me.…

You could follow my blog at chriscrofttraining.co.uk…and get my email tip of the month…at free-management-tips.co.uk…and connect with me on LinkedIn.…It's been a pleasure having you with me on this course…and I'd like to wish you good luck with how you apply it…and the results that it will give you.…