This video discusses bullying as a social system, where bystanders, leaders, and the organizational culture play a role. Bullying is not only about a bully and target.
- As you seek to understand workplace bullying,…it is important to understand that bullying happens…inside of a system,…with each organizational member playing a role.…These roles include the bullies themselves,…the targets, the bystanders,…and even a company's culture.…Let's first look at the main actor, the bully.…It's easy to think that bullies are ruthless, evil people,…but according to research,…that's just not true.…Many bullies are not even aware of the damage they cause,…and those who are aware may just not care.…
People bully when they feel threatened…by someone or something,…so it's fight or flight,…it's all about self-preservation.…They might believe the target is a higher performer…than they are,…or they believe the target is incapable…of doing the job well,…and that feels threatening for them.…I once coached a manager who bullied another manager…because she wholeheartedly believe that he was incompetent,…she couldn't understand why no one else saw…what she perceived to be blatant incompetence.…Feeling stuck, she resorted to bullying.…
She defines the key differences between conflict, harassment, and bullying, and helps you assess the prevalence of bullying in your organization. You'll learn the importance of stepping in to stop it, and coaching those identified as bullies. Catherine also highlights the role leadership plays in exemplifying the right behavior and being transparent about supporting a healthy workplace. To create a positive workplace that's free from bullying, she suggests a healthy workplace corporate policy, tying positive behavior to corporate values, ongoing training, and the use of performance management.
- Differentiate between bullying, conflict, and a tough boss.
- Describe a prevalence assessment.
- Explain why it’s okay to step in when you witness bullying.
- Recognize how a social vision guides cultural change in the workplace.
- Summarize what a training program to combat workplace bullying should look like.