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Workload forecast and resource management

Workload forecast and resource management: Service Metrics for Customer Service
Workload forecast and resource management: Service Metrics for Customer Service

Identify metrics that support accurate forecasting so that you may better predict customer needs. Explore metrics that help answer the question, "Are you getting the right resources in place at the right times?" Discuss the challenges of efficiency in an environment that is driven heavily by the random arrival of customer workload.

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Skill Level Intermediate
1h 15m
Duration
14,372
Views
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Skills covered in this course
Business Business Skills

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