Working with difficult people


show more Working with difficult people provides you with in-depth training on Business. Taught by Lisa Gates as part of the Conflict Resolution Fundamentals show less
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Working with difficult people

The truth is we really have no idea why people do what they do until we ask. But what if, despite all your efforts, you keep meeting resistance? What if all the evidence shows that it really is the other person? There is a tale from India about a group of blind men who touch an elephant to learn what it's like. Each one touches a different part and they compare notes and then they learn that they're in complete disagreement about the nature of the elephant. Well, when you're not successful in solving a problem with a difficult person, you could be dealing with incomplete information.

So, let's investigate the hidden interest that might lie beneath the surface with difficult people. Let's say Jack thinks Heather is a difficult person. He believes she doesn't support his goals and aspirations, never carries forward his salary requests, and believes she micromanages his every move. What Jack doesn't know is that Heather may have hidden constraints, hidden stakeholders, or d...

Working with difficult people
Video duration: 3m 18s 48m 50s Beginner

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Working with difficult people provides you with in-depth training on Business. Taught by Lisa Gates as part of the Conflict Resolution Fundamentals

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Business
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