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Why customer loss goes unmanaged

Why customer loss goes unmanaged: Customer Service: Winning Back a Lost Customer
Why customer loss goes unmanaged: Customer Service: Winning Back a Lost Customer

Retention rates can be misleadinng. Firms are unaware of substantial profit recovery by gaining back lost customers. Most firms see lost customers as lose opportunities.

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Skill Level Appropriate for all
41m 23s
Duration
41,748
Views
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Skills covered in this course
Business Business Skills Communication Management

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