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Why is customer advocacy important?

Why is customer advocacy important?: Customer Advocacy
Why is customer advocacy important?: Customer Advocacy

Why is customer advocacy becoming so important? What are the benefits of effective customer advocacy? Identify three key reasons customer advocacy is becoming increasingly important: including evolving customer expectations, the interrelated nature of functions and departments, and limited time and resources. Identify the downside of not having an effective customer advocacy initiative, and the upside of customer advocacy that resolves problems and improves customer experiences.

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Skill Level Intermediate
1h 9m
Duration
11,060
Views
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Skills covered in this course
Business Business Skills

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