Join Steven Brown as he explains the history of Six Sigma and how it helps you provide reliable, consistent, and dependable products to your customers.
- Albert Einstein once said that you can't solve a problem … using the same kind of thinking … that created the problem in the first place. … That's a good quote to use here … because Six Sigma is all about changing your thinking … about both the problem and its solution. … In the early 1980s, Motorola was struggling … with some quality issues and productivity problems … and had lost some significant memory chip business … to Japanese competitors. … Bob Galvin, Motorola's CEO at that time, … issued some very tough quality goals for his company. … The whole idea of Six Sigma is to provide reliable, … consistent, dependable products to your customers. … The process focuses on three things: … defects, variability, and the customer. … It's important to understand … how these three aspects work together. … Six Sigma dries a level of no more than 3.4 defects … per million opportunities. … This is not 3.4 defects per million activities, … nor process steps, but per million opportunities. … There might be a million or more opportunities …
Steven outlines the process stages in Six Sigma (define, measure, analyze, improve, and control), along with the Lean toolkit: the 5s principles, kanban (scheduling), downtime, poka-yoke (error proofing), and kaizen (continuous improvement). He also explains how leadership works within Lean Six Sigma, the principles of project execution, and how Lean Six Sigma is applied to the service sector and supply chain management. Make sure to watch the "Next steps" video at the end of the course for further resources.
- List the three main focuses of Six Sigma.
- Explain why lean is an important element of the Six Sigma approach.
- Summarize why Control is the most important step in the Six Sigma process.
- Analyze variables to determine if they are a good performance measurement.
- Describe three typical methods of improving supply chain functions.
- Identify three things you will need in order to lead a Lean Six Sigma project effectively.