is now LinkedIn Learning!

To access courses again, please join LinkedIn Learning

All the same content you know and love

Plus, personalized course recommendations tailored just for you

All the same access to your Lynda learning history and certifications

Try LinkedIn Learning for free
Questions? Visit our help center.
Skip navigation

When you have to say no

When you have to say no: Delivering Bad News to a Customer
When you have to say no: Delivering Bad News to a Customer

Saying no requires the equal use all four keys. Learn about what it looks like to assertively say no when no is the only acceptable response from the company. There is a three-step method for saying no with tact and assertiveness—a method designed to get the customer to accept the no.

Resume Transcript Auto-Scroll
Skill Level Beginner
48m 13s
Show More Show Less
Skills covered in this course
Business Business Skills Marketing

Continue Assessment

You started this assessment previously and didn't complete it. You can pick up where you left off, or start over.

Start My Free Month

Start your free month on LinkedIn Learning, which now features 100% of courses. Develop in-demand skills with access to thousands of expert-led courses on business, tech and creative topics.

Start My Free Month

You are now leaving and will be automatically redirected to LinkedIn Learning to access your learning content.