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When you have to say no

When you have to say no: Delivering Bad News to a Customer
When you have to say no: Delivering Bad News to a Customer

Saying no requires the equal use all four keys. Learn about what it looks like to assertively say no when no is the only acceptable response from the company. There is a three-step method for saying no with tact and assertiveness—a method designed to get the customer to accept the no.

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Skill Level Beginner
48m 13s
Duration
82,790
Views
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Skills covered in this course
Business Business Skills

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