The majority of us work in teams. Every team has different perspectives and personalities. All those differences can occasionally lead to disagreements. Whether you're a leader of people or not, you can take control of the situation. Acknowledge each individual by name while you address the point they made, and reframe the conversation around the one thing you all agree on—getting the project finished.
- Even the teams most committed to consistent high-level…collaboration are going to hit a rough patch…and this happens because we're all human.…We have different perspectives on what's important…and we express those differences…with our very unique personalities.…So when work starts piling up…and the stress levels increase,…collaboration can be a bit more of a challenge.…
Occasionally, it doesn't work at all.…When that happens, remember empathy.…Empathy is going to be the difference between…swiftly finding your way back to cohesion…or a total team breakdown.…In other words, empathy could be the largest factor…to your team's success…or the reason why your team failed.…So what does empathy look like…when collaboration doesn't work?…It's acknowledging each individual by name…while addressing a point they made.…
In his book How to Make Friends and Influence People,…Dale Cargenie said that a person's name…is the sweetest most important sound in any language…so acknowledging people by their names during conflict…is important because they'll be more likely to work with you…
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- What is empathy?
- How to be empathetic at work
- Practicing positive communication
- Identifying communication styles
- Approaching difficult conversations
- Practicing empathy in groups
- Fostering collaboration
- Encouraging coworkers