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When to empathize

When to empathize: Writing Customer Service Emails
When to empathize: Writing Customer Service Emails

Sometimes our customers are angry, or upset, or frustrated, and sometimes their feelings are justified. In this video, learn how and when to empathize with your customers to help move the conversation forward.

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Skill Level Beginner
1h 6m
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Skills covered in this course
Business Email Writing

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