In the event of a conflict, each person should be given a chance to state their own views and potentially summarize the other person's view. The chair or group can decide what to do, or you can have a separate meeting.
- What about arguments or conflicts happening…between people at your meeting?…Well, a certain amount of debate is probably a good thing,…but it mustn't become personal and go beyond the subject…under discussion or beyond the time,…or carry on outside of the meeting.…A good assertiveness technique is to point out the process.…Point out that it's getting emotional…or that swearing doesn't help.…Or that there are no facts, just opinions being…banded around, or that the meeting has got bogged down,…and that you want to suggest a process…for solving the situation.…
Everyone will probably be relieved that someone…has decided to get control of the mess.…But what process to suggest in order to get…a resolution to the argument?…The textbook way to deal with disputes is to get…each person to outline their views…while the other person just has to sit and listen.…And then let each person ask a few questions…of the other person to check their understanding.…And then they each have to summarize what they now think…are the views of the other person.…
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- Setting up meetings
- Determining who needs to attend a meeting
- Choosing your meeting duration
- Providing reminders for successful meetings
- Facilitating a successful meeting
- Getting the best out of people
- Dealing with latecomers and common meeting problems
- Deciding if you should go to a meeting
- Making your voice heard
- Managing remote or virtual meetings