Join Britt Andreatta for an in-depth discussion in this video What's underneath the situation, part of Having Difficult Conversations.
At the core of the build up phase is the series of things that happens…between people. For Scott the situation with Joe has been…building for weeks over several different interactions at work.…This is included team meetings one on one discussions and even emails.…But it's not always just the words that are being said.…Researchers have discovered that there are four levels to our communication.…One level is a verbal communication, which occurs in the form of words either…spoken or written. This includes modern media like email,…text messages, and kinds we've yet to develop.…
If words are involved, it's verbal. Then there is the paraverbal level, which…is how the words are used. For example, shouting, or all capital…letters, conveys an intensity that adds more meaning to the words themselves.…Other aspects include tone of voice, silences, and even interrupting others.…The third level is nonverbal communication such as body language and…eye contact. This kind can only be detected by seeing…
Along the way, learn the secrets of turning difficult conversations into successful interactions that enhance communication and rapport. Improve both your professional and personal relationships, finding your way back from conflict through mutually successful outcomes.
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- What is a difficult conversation?
- Understanding why conversations go badly
- Changing your tipping point
- Building your ladder—and climbing down
- Knowing your triggers
- Reframing your adversary
- Being prepared for the conversation
- Taking responsibility
- Sharing goals and experience
- Co-creating a solution
- Developing the action plan
- Building better feedback<br><br>
- The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.
Skill Level Appropriate for all
1. Understanding Difficult Conversations
2. The Buildup Phase
3. The Reflection Phase
4. The Conversation Phase
5. The Follow-Through Phase
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