In this video, JoAnn Corley discusses what you should know before taking this course. This includes: what you get out of it, what won't be covered, and who the targeted audience this course is for.
- If you're anything like the typical HR administrator or manager, then you encounter a wide variety of employee problems every day. And my assumption is that if you're watching this course, you want to gain confidence and knowledge about how to handle these situations. That's why I've provided information that is both strategic and tactical that you can go beyond executing the administrative needs, but also leverage problems in ways that serve the greater operational good of the company.
Now before we dive in, I want you to be clear that this course is not a discussion on policy. Most companies have their own. Also, the information and tips I'll share are targeted to a US audience and even then, each state has its own employment and HR resource laws. So instead, I'll provide a general overview for you to consider as you manage employee problems. This course is great if you're new to your HR world or working from a startup that doesn't have policies established yet, or if you need a reminder of why you joined HR in the first place.
And it's especially for those who are still struggling to get a seat at the table to be seen as a strategic business partner. I view handling employee problems from a strategic perspective in which I have a chance to grow my value as an internal consultant and business partner, and that's how I want you to see yourself.
- Leveraging your employee handbook and other documentation
- Managing assumptions and bias
- Establishing a reliable process
- Reevaluating the HR role
- Creating partnerships
- Preparing to coach
- Conducting coaching conversations